Refund policy

At The Sambalpuri Company, our mission is to provide you with exceptional Sambalpuri products that reflect the rich heritage of Sambalpuri culture. We take pride in the craftsmanship and authenticity of our offerings. However, we understand that there may be occasions where you need to return or exchange a purchase. Our return policy is designed to make the process as seamless as possible.

  1. Return Window: You have up to 15 days from the date of delivery to initiate a return or exchange, as per the Consumer Goods (Right to Free Return) Act, 2015. We believe this timeframe provides you with ample opportunity to evaluate your purchase and make an informed decision.
  2. Eligibility Criteria: To be eligible for a return or exchange, the product must be in its original condition, unworn, with all original tags and packaging intact. We cannot accept returns or exchanges for products that show signs of use, damage, or alteration.
  3. Return Process: Initiating a return or exchange is easy:

Online: Visit our website and navigate to the Returns & Exchanges section. Follow the instructions to complete the online return form. Customer Support: Alternatively, you can contact our customer support team via email or phone to initiate the return process.

      4. Return Shipping: For your convenience, we offer free return shipping for eligible returns within India. If you’re outside               India or prefer an alternative method, you’ll be responsible for return shipping costs and any applicable duties or taxes.

  1. Refunds and Exchanges: Upon receiving and inspecting your returned item, we will process your refund or exchange within 7 business days, as per the Consumer Protection Act of 20192. You’ll receive an email confirmation once your refund has been processed. Refunds will be issued using the same payment method used for the original purchase.
  2. Non-Returnable Items: While we strive to accommodate all returns and exchanges, there are certain items that cannot be returned or exchanged:

Items without original tags or packaging Personalized or customized items Items purchased during clearance or promotional sales Handloom or handcrafted sarees

       7. Quality Assurance: Returned items undergo a thorough quality inspection. If an item is deemed unfit for resale, we will             contact you to discuss the available options.

  1. International Returns: For international customers, please note that return shipping costs and any applicable duties or taxes are the responsibility of the customer.
  2. Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or queries about your return or exchange, our dedicated customer support team is here to assist you.
  3. Feedback and Improvement: We value your feedback. If you encounter any issues during the return process or have suggestions for improvement, please let us know. Your insights help us serve you better.

By adhering to this return policy, we aim to provide you with a transparent and efficient experience when it comes to returns and exchanges. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.

 

Last updated: August 23,2023