Terms of service

Terms of Service

Welcome to The Sambalpuri Company, a website that sells Sambalpuri products across the globe and lets consumers know about the rich heritage of Sambalpuri culture. These terms of service govern your use of our website and the products and services we offer. By accessing or using our website, you agree to be bound by these terms of service. If you do not agree with these terms of service, you should not use our website or purchase our products.

Eligibility

To use our website and purchase our products, you must be at least 18 years old and have the legal capacity to enter into a contract. If you are under 18 years old, you may use our website and purchase our products only with the consent and supervision of your parent or legal guardian.

Registration

You may browse our website without registering, but to place an order or access certain features, you may need to create an account with us. You are responsible for providing accurate and complete information when creating your account and updating it as necessary. You are also responsible for maintaining the confidentiality and security of your account and password. You agree to notify us immediately if you suspect any unauthorized access or use of your account. You are solely responsible for any activities that occur under your account, whether or not you authorized them.

Orders

When you place an order on our website, you are making an offer to purchase the products you have selected. We reserve the right to accept or reject your order at our sole discretion. We will send you an email confirmation when we accept your order and process your payment. The contract between us will be formed when we send you the email confirmation.

We try to ensure that the prices, descriptions, images, and availability of the products on our website are accurate and up-to-date. However, we do not guarantee that they are error-free and we reserve the right to correct any errors or inaccuracies at any time without prior notice. We also reserve the right to cancel or modify your order if there is a mistake in the price, description, image, or availability of the product you ordered. We will notify you if this happens and offer you a refund or a replacement product.

We may limit the quantity or availability of any product on our website at any time for any reason. We may also impose additional terms and conditions on certain products, such as pre-orders, special offers, discounts, coupons, etc. These additional terms and conditions will be clearly stated on the product page or during the checkout process and will prevail over these terms of service in case of any conflict.

Payment

You can pay for your order using any of the payment methods available on our website. You agree to provide valid and current payment information and authorize us to charge your payment method for the total amount of your order (including any applicable taxes, shipping fees, etc.). You are responsible for paying any fees or charges imposed by your payment provider or bank.

We use third-party payment processors to process your payments securely. We do not store or have access to your payment information. You agree to comply with the terms and conditions of the payment processor when using their services.

Delivery

We will deliver your order to the address you provide during the checkout process. You are responsible for ensuring that the address is correct and complete and that someone is available to receive the delivery. We are not liable for any delays, losses, damages, or costs caused by incorrect or incomplete delivery information or by unavailability of the recipient.

We will try to deliver your order within the estimated delivery time frame stated on our website or in the email confirmation. However, we do not guarantee that we will meet the estimated delivery time frame and we are not liable for any delays, losses, damages, or costs caused by factors beyond our reasonable control, such as natural disasters, weather conditions, strikes, customs clearance, etc.

We will provide you with a tracking number and a link to track your order online once it is shipped. You can also check the status of your order by logging into your account on our website.

Returns and Refunds

We want you to be satisfied with your purchase from us. If you are not happy with the product you received, you can return it to us within 15 days from the date of delivery for a refund or an exchange, subject to the following conditions:

• The product must be unused, unworn, unwashed, undamaged, and in its original packaging with all tags and labels attached.
• The product must be accompanied by a proof of purchase (such as an invoice or receipt) and a return authorization number (which you can obtain by contacting our customer service).
• We will arrange a return pickup for the product at no additional cost, using a trackable shipping method.
• The product must be received by us within 15 days from the date of delivery.

We reserve the right to inspect the returned product and reject the return or refund if it does not meet the above conditions. We will notify you by email if your return or refund is accepted or rejected. If your return or refund is accepted, we will process it within 14 days from the date we receive the returned product. We will refund you the original amount you paid for the product using the same payment method you used to place the order. We will not refund you any shipping fees or other charges you incurred in connection with your order.

If you receive a product that is defective, damaged, incorrect, or missing, please contact our customer service within 48 hours from the date of delivery. We will try to resolve the issue as soon as possible by offering you a replacement product, a partial or full refund, or any other solution we deem appropriate.

Cancellation

You can cancel your order at any time before it is shipped by contacting our customer service. We will refund you the original amount you paid for the order using the same payment method you used to place the order. We will not charge you any cancellation fees.

If your order has already been shipped, you cannot cancel it, but you can return it to us within 15 days from the date of delivery for a refund or an exchange, subject to the return and refund policy stated above.

Intellectual Property

We own or have the right to use all the intellectual property rights in our website and the products and services we offer. This includes but is not limited to the trademarks, logos, names, designs, images, texts, graphics, software, code, and other content on our website and the products and services we offer. You are not allowed to copy, reproduce, modify, distribute, display, perform, or use any of our intellectual property rights without our prior written consent.

You may access and use our website and the products and services we offer for your personal and non-commercial purposes only. You may not use our website or the products and services we offer for any illegal, fraudulent, harmful, or unauthorized purposes. You may not interfere with or disrupt the operation of our website or the products and services we offer or violate any applicable laws or regulations when using them.

User Content

You may be able to post, upload, submit, share, or otherwise provide content on our website or through the products and services we offer, such as reviews, ratings, comments, feedbacks, suggestions, questions, etc. (collectively, “user content”). You are solely responsible for your user content and the consequences of posting or providing it. You represent and warrant that:

• You own or have the right to use your user content and grant us the rights to use it as described below.
• Your user content does not infringe or violate any intellectual property rights, privacy rights, publicity rights, or other rights of any third party.
• Your user content does not contain any unlawful, defamatory, libelous, slanderous, obscene, pornographic, hateful, racist, sexist, threatening, harassing, abusive, offensive, or otherwise objectionable material.
• Your user content does not contain any viruses, malware, spyware, or other harmful software or code.

By posting or providing your user content on our website or through the products and services we offer, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, and sublicensable license to use, copy, modify, adapt, distribute, display, perform, and otherwise exploit your user content for any purpose related to our website and the products and services we offer. You also waive any moral rights or other rights in your user content that you may have.

We do not endorse, approve, or verify any user content posted or provided by other users on our website or through the products and services we offer. We are not liable for any user content posted or provided by other users on our website or through the products and services we offer. We reserve the right to remove, edit, or disable any user content that we deem inappropriate, violating these terms of service, or otherwise harmful at our sole discretion without prior notice.

Third-Party Links

Our website may contain links to third-party websites or resources that are not owned or controlled by us. These links are provided for your convenience and information only. We do not endorse, recommend, or guarantee any third-party websites or resources that are linked from our website. We are not responsible for the content, quality, accuracy, reliability, security, or availability of any third-party websites or resources that are linked from our website. You access and use them at your own risk and discretion. You should review their terms of service and privacy policies before using them.

Disclaimer

Our website and the products and services we offer are provided “as is” and “as available” without any warranties of any kind, either express or implied. We disclaim all warranties to the fullest extent permitted by law. including but not limited to warranties of merchantability